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Frequently Asked Questions

Do you offer revisions for design projects or retouches for photos?

Yes, absolutely! All design packages include a set number of revision rounds to ensure you’re happy with the final look. For photography, standard retouching and editing are already included.

What types of services do you offer?

We offer a comprehensive suite of creative services, including professional digital photography for restaurants, businesses, schools, and more. For design, we provide website design, logo creation, branding, social media content, and content management services. If you have a specific project that isn’t listed, don’t hesitate to reach out! chances are, we can help bring your vision to life.

What’s your typical turnaround time for projects??

Turnaround times vary depending on the complexity and scope of your project. For larger design projects like a website, timelines are agreed upon in your project proposal, but we’ll always keep you updated on progress and estimated completion dates. We aim to deliver high-quality work efficiently!.

How do I get a quote for my project?

Getting a custom quote is easy! Simply head over to our Contact page and fill out the contact form on our website. Please tell us as much detail as possible about your needs so we can give you the most accurate estimate. We’ll chat about your vision and provide a tailored proposal.

Who owns the copyright to the work you create?

For both photography and design, we retain the copyright to all original works created. Once you’ve made full payment, you’ll receive a license to use the final deliverables for their agreed-upon purpose (e.g., for your personal use, on your business website, or for marketing materials). We may also use the work in our portfolio or for promotional purposes, but we can discuss opt-out options if you prefer.

Our Easy-to-Understand Terms & Conditions

Welcome to 10Signe! We’ve put together these Terms & Conditions (“Terms”) to make sure we’re all on the same page when you use our website and services. By working with us, you’re agreeing to these Terms, so please give them a quick read!

What We Offer

At 10Signe, we provide a complete range of digital solutions designed to help businesses grow, improve their visibility, and operate more efficiently online.

Our services include:

Website Design & Development

We create professional, responsive, and user-friendly websites tailored to your business goals. This may include e-commerce functionality, search engine visibility management, website maintenance, content updates, and ongoing technical support.

Content Management

We help businesses maintain and optimize their digital presence across websites, online marketplaces, and delivery platforms. Services may include menu management, product listings, content updates, marketing campaign support, and platform optimization.

Digital Photography & Branding

We provide professional photography and visual content creation for businesses, restaurants, products, online marketplaces, social media, and marketing materials. Our goal is to help your brand stand out with high-quality visuals that drive engagement and sales.

Custom Software Solutions

We design and develop bespoke software solutions tailored to your business needs. This may include business management systems, customer portals, web applications, automation tools, API integrations, mobile applications, and other custom digital solutions.

Search Engine Visibility & Digital Marketing

We help businesses improve their online visibility through search engine optimization (SEO), paid advertising management, content optimization, and digital marketing support. While we apply industry best practices, specific rankings, traffic levels, leads, or sales results cannot be guaranteed.

Hosting, Maintenance & Support

Where applicable, we provide website hosting support, technical maintenance, software updates, troubleshooting, and ongoing management services to help keep your digital platforms secure and operational.

All project deliverables, timelines, costs, subscription plans, and ongoing service agreements will always be clearly outlined in your proposal, quotation, invoice, or service agreement before work begins.

Subscription Services

Our services are offered on a flexible monthly subscription basis.

Subscription services may include:

  • Website maintenance
  • Content management
  • SEO services
  • Digital marketing support
  • Hosting management
  • Software support
  • Technical assistance

Subscriptions automatically renew unless cancelled with at least 30 days written notice. Subscription fees are non-refundable once a billing period has started. No additional charges or interest will be applied to late payments. However, if a payment is overdue without a clear or agreed reason, we reserve the right to temporarily suspend services until the account is brought up to date.

Software Development Projects

For custom software development projects, we will agree on the project scope, features, deliverables, timelines, and payment milestones before work begins.

If additional features or functionality are requested after a project has started, additional charges and revised delivery timelines may apply. Unless otherwise agreed, software projects are considered accepted once they are approved by the client or placed into active use.

Search Engine Optimization & Marketing Services

We use industry-standard methods and best practices to improve online visibility and support marketing efforts.

However, because search engines, advertising platforms, customer behaviour, and market conditions are outside our control, we cannot guarantee:

  • Specific search engine rankings
  • Website traffic volumes
  • Lead generation results
  • Sales performance
  • Advertising outcomes

Our commitment is to provide professional services designed to improve your digital presence and support your business objectives.

Changes & Cancellations

Life happens, and sometimes plans change. Here’s our policy:

  • Need to Cancel? You may cancel your subscription at any time with notice. Payments already made for the current billing period are non-refundable, unless otherwise stated in your service agreement.
  • If We Cancel: In the unlikely event that we need to suspend or cancel services due to unforeseen circumstances (such as emergencies or technical issues), we will make reasonable efforts to resume or reschedule services. If this is not possible, any unused portion of your current subscription period may be credited or refunded, as outlined in your agreement.
  • Rescheduling & Service Changes: Requests to reschedule services or make significant changes are accommodated whenever possible and depend on availability. Short-notice requests may result in limited availability or adjustments to the scope of service for that billing period.

Who Owns the Awesome Stuff We Create? (Copyright & Usage)

This is a really important section, so let’s clarify:

  • Our Work, Our Copyright: We, 10Signe, create original artistic and digital works. This means we keep the copyright and all other intellectual property rights to the cool photos, designs, and digital magic we produce for you. This includes everything from raw files to the final edited versions.
  • Your License to Use: Once you’ve paid us in full for our services, you’ll get a non-exclusive, non-transferable license to use the final images or designs. This means you can use them for what we agreed upon. Whether it’s for your personal use, business marketing, your website, or social media. Just remember, this license doesn’t mean you can sell them, significantly change them without our prior agreement, or claim you created them.
  • How We Use Our Work: We absolutely love showing off the amazing projects we get to work on! So, you agree that we can use the content we create for you in our own promotional materials. This includes displaying it on our website, social media, in our portfolio, or even entering it into industry awards. If you’d rather we didn’t use your specific project for our promotions, simply let us know in writing before we start.

What We Need From You

To help us do our best work, we’ll need a little help from your side too. Please agree to:

  • Provide accurate and complete information we need to perform the services effectively.
  • Cooperate with us promptly – good communication helps everything run smoothly!
  • Clearly and promptly communicate any specific requirements, preferences, or concerns.
  • Review and approve any proofs or drafts we send you within the agreed-upon timeframe.

Getting Your Files & Storage

Here’s how you’ll receive your awesome deliverables:

  • When You’ll Get Them: Estimated delivery timelines will be provided based on the scope of services in your subscription.
  • File Formats: Final files will be delivered in the agreed formats (e.g. JPEG, PNG, PDF). Raw files are not included unless agreed in advance.
  • Storing Your Files: We’ll keep your final digital files safely stored for about 1 year from the delivery date. However, we highly recommend you download and back them up to your own storage immediately upon receipt. We can’t guarantee long-term storage beyond that 1 year period.

Keeping Things Fair (Our Liability)

We’re all about doing great work and providing excellent service. However, there are some limits to our liability:

  • To the fullest extent allowed by law, 10Signe won’t be responsible for any indirect or significant damages. This includes things like lost profits, lost data, or damage to goodwill that might result from using or being unable to use our services.
  • In any case, our total liability for any claim related to these Terms or our services will never go beyond the total fees you actually paid us for the specific service involved in the claim.
  • We also can’t be held responsible for any delays or failures in performing our services due to things completely beyond our reasonable control, such as natural disasters, wars, strikes, or major utility outages.

Data Protection & Security

We take data protection seriously and handle personal information in accordance with applicable data protection laws, including the UK GDPR where applicable. Clients remain responsible for ensuring that any information, content, customer data, or materials provided to us have been collected and processed lawfully.

While we implement reasonable security measures, no online system can be guaranteed to be completely secure, and clients are encouraged to maintain their own backups and security practices..

Your Privacy Matters

We take your privacy seriously and are committed to protecting your personal information. Your use of our website and services is also governed by our detailed Privacy Policy. It explains exactly how we collect, use, and protect your data, so please take a moment to review it. By using our services, you’re agreeing to the practices described in our Privacy Policy.

Changes to These Terms

We might update these Terms occasionally to reflect changes in our services or legal requirements. If there are any big, material changes, we’ll make sure to give you at least 30 days notice before the new terms take effect. We’ll decide what counts as a “material change” at our discretion. By continuing to use our website and services after those updates become effective, you’re agreeing to be bound by the revised Terms.

Where We Stand (Law & Jurisdiction)

These Terms are written in plain English and will be governed by and interpreted according to the laws of England and Wales. Any disagreements or disputes arising from or in connection with these Terms will be handled exclusively by the courts located in England and Wales. This means any legal action would take place there.

Got Questions?

We’re here to help! If anything in these Terms isn’t clear, or if you just have a general question, please don’t hesitate to reach out. We’re happy to clarify.