Frequently Asked Questions
Do you offer revisions for design projects or retouches for photos?
Yes, absolutely! All design packages include a set number of revision rounds to ensure you’re happy with the final look. For photography, standard retouching and editing are already included.
What types of services do you offer?
We offer a comprehensive suite of creative services, including professional digital photography for restaurants, businesses, schools, and more. For design, we provide website design, logo creation, branding, social media content, and content management services. If you have a specific project that isn’t listed, don’t hesitate to reach out! chances are, we can help bring your vision to life.
What’s your typical turnaround time for projects??
Turnaround times vary depending on the complexity and scope of your project. For larger design projects like a website, timelines are agreed upon in your project proposal, but we’ll always keep you updated on progress and estimated completion dates. We aim to deliver high-quality work efficiently!.
How do I get a quote for my project?
Getting a custom quote is easy! Simply head over to our Contact page and fill out the contact form on our website. Please tell us as much detail as possible about your needs so we can give you the most accurate estimate. We’ll chat about your vision and provide a tailored proposal.
Who owns the copyright to the work you create?
For both photography and design, we retain the copyright to all original works created. Once you’ve made full payment, you’ll receive a license to use the final deliverables for their agreed-upon purpose (e.g., for your personal use, on your business website, or for marketing materials). We may also use the work in our portfolio or for promotional purposes, but we can discuss opt-out options if you prefer.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our photography services, or engage with our design services. By using our website and services, you’re agreeing to the practices described in this policy. If you have any questions, please don’t hesitate to contact us!
Information We Collect
We only collect information that’s necessary to provide you with excellent service and improve your experience. This can include:
- Personal Identification Information: This might include your name, email address, phone number, and physical address when you fill out a contact form, book a session, sign a contract, or make a purchase.
- Project-Specific Information: For photography, this could include details about your event, location preferences, or photo subjects. For design, it might involve your business needs, brand guidelines, or content you provide.
- Payment Information: When you make a payment, we collect necessary transaction details. Please note: We use secure third-party payment processors (e.g., Stripe, PayPal) to handle your payment information directly. We do not store your full credit card details on our servers.
- Website Usage Data: We automatically collect certain information when you visit our website, such as your IP address, browser type, operating system, referring pages, pages visited, and the dates/times of your visits. This helps us understand how people use our site and how we can make it better.
- Cookies: Like most websites, we use cookies to enhance your Browse experience. Cookies are small data files stored on your device that help us remember your preferences, track site usage, and improve our services. You can manage your cookie preferences through your browser settings.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing Services: To fulfill your photography and design service requests, communicate about your project, deliver your photos/designs, and manage contracts and invoices.
- Communication: To respond to your inquiries, send you updates about your project, provide customer support, and send important service-related notices.
- Improvement: To understand how our services are used, gather feedback, troubleshoot technical issues, and continually improve our website and service offerings.
- Marketing & Promotion: With your consent (where required), we may use your contact information to send you newsletters, promotions, or information about new services that might interest you. We may also use non-personally identifiable project details (like final images/designs) in our portfolio and marketing materials unless you’ve opted out.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
How We Share Your Information
We value your trust and will not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: We may share information with trusted third-party service providers who help us operate our business (e.g., cloud hosting, online galleries, payment processors, email marketing services). These providers are only given access to the information necessary to perform their specific tasks and are obligated to protect your information.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any such change in ownership or control of your personal information.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
How We Store and Protect Your Information
We are committed to protecting your personal data. We implement a variety of security measures, including:
- Secure Servers: Our website and data are hosted on secure servers.
- Encryption: We use encryption (SSL/TLS) to protect data transmitted online.
- Access Control: Access to your personal information is restricted to authorized personnel who need the information to perform their job duties.
- Data Minimization: We only collect and store information that is necessary for the purposes outlined in this policy.
While we strive to use commercially acceptable means to protect your personal information, please remember that no method of transmission over the internet or method of electronic storage is 100% secure.
Your Rights & Choices
You have certain rights regarding your personal information:
- Access & Correction: You have the right to request access to the personal information we hold about you and to request corrections to any inaccurate data.
- Deletion (Right to be Forgotten): You can request that we delete your personal data under certain circumstances. Please note that we may need to retain some information for legal or legitimate business purposes (e.g., transaction records).
- Opt-Out of Marketing: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or by contacting us directly.
- Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format.
- Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using our contact form. We will respond to your request within a reasonable timeframe.
International Data Transfers
As we serve customers worldwide, your information may be stored and processed in countries outside of the United Kingdom. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws, regardless of where it is processed.
Third-Party Links
Our website may contain links to other websites that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.
Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us, and we will take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any updates. Changes are effective when they are posted on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us!